Contact Us: Pals Courier and Cargo, Kathmandu

Opening Hours

You can send a WhatsApp message at any time. Messages sent outside opening hours are answered first thing the next working morning. If you are abroad and want to contact us about a parcel coming from your family in Nepal, WhatsApp is the easiest way, because it works from any country.

How to Get a Quick Quote

When you contact us for a price, send these four things in one message and we can reply with an exact quote straight away:

1. Destination country and city, plus the postcode for the UK, Australia, Japan and South Korea, or the PIN code for India.
2. Approximate weight of the parcel, or what you plan to put in it.
3. List or photo of the items. Every country has its own rules, and we check them for free.
4. Parcel or documents. Documents have their own lower price on most routes.

All our prices are also published on our country pages, so you can check before you contact us:

For other countries such as the USA, Canada, Europe, Malaysia, Qatar, Saudi Arabia, Kuwait, Hong Kong and Singapore, contact us with the destination and weight for a price.

Receiver Details We Need for Each Country

Having the right details ready before you contact us saves time and avoids delays at delivery:

How to Pay

You can pay by Fonepay, cash at our office or at pickup, or bank transfer to the Pals Courier and Cargo company account. The final price is confirmed after the parcel is weighed at our office, and you get a receipt for every shipment.

What Happens After You Contact Us

1. Within minutes: we reply on WhatsApp with the price for your destination and weight, and tell you if any item cannot go.
2. Same day or next day: our team picks up your parcel anywhere in Kathmandu Valley, or you drop it at our office.
3. At our office: the parcel is checked, packed, weighed and the customs declaration is prepared. You pay the confirmed price.
4. After dispatch: you receive the tracking number on WhatsApp to share with the receiver.
5. Until delivery: you can contact us any time with the tracking number, and we follow up with the delivery partner for you.

Sending Documents

Many people contact us to send certificates, transcripts, visa papers and legal documents. Documents have their own lower prices on most routes: Rs. 850 to India by air, Rs. 1,650 to Dubai, Rs. 2,500 to Japan, Rs. 3,000 to South Korea, Rs. 3,500 to Australia by Australia Post (or Rs. 5,000 by DHL express) and Rs. 4,500 to the UK. Put originals in a flat, waterproof envelope and tell us how many pages or items are inside. If the documents are urgent, mention the deadline when you contact us, and we'll suggest the fastest option.

Book a Free Pickup

Pickup is free anywhere inside Kathmandu Valley: Kathmandu, Lalitpur and Bhaktapur. To book, contact us on WhatsApp or phone with:

• Your name and phone number
• Pickup address with a nearby landmark
• A good time for pickup
• The destination country and rough weight

As a courier in Kathmandu with our own pickup team, we come to your door, check the items, and brings the parcel to our office for packing and weighing. If you prefer, you can bring the parcel to our Khasibazar office yourself during opening hours. For pickup outside Kathmandu Valley, contact us for the price.

Tracking and Delivery Help

Every shipment gets a tracking number from our delivery partner: DPD for the UK, Aramex for Dubai, Korea Post for South Korea, DHL, Australia Post, Aramex, CouriersPlease or Team Global Express for Australia, and DTDC or Shree Maruti for India. You can track on the partner's website, or simply contact us on WhatsApp with the tracking number and we'll check the status for you.

If the tracking has not changed for several days, or the delivery company cannot reach the receiver, send us the tracking number and the receiver's phone number. We follow up with the partner directly.

If a Parcel Is Held at Customs

Sometimes customs or biosecurity officers ask a question about a parcel. Most of these are cleared quickly once the question is answered. If this happens, contact us with:

1. The tracking number
2. Any notice or message the receiver has received
3. The list of items and their values

We will explain what is needed and help the receiver respond. For country rules, see our guides on prohibited items to India, prohibited items to Australia and allowed items to Japan.

Visit Our Office in Khasibazar

For Receivers Abroad

If you live in the UK, Japan, Dubai, Australia, South Korea or India and your family is sending you a parcel through us, you can contact us directly too. Send us your name and the sender's name on WhatsApp, and we can:

• Confirm that the parcel has been booked and dispatched
• Share the tracking number and expected delivery time
• Update your phone number or delivery address before dispatch
• Explain any customs or biosecurity message you receive

Common Questions by Route

Festival Bookings

Dashain, Tihar and Chhath are our busiest weeks. If you plan to send festival gifts, contact us early so we can book your pickup and confirm the last date for each country. Parcels to Japan and India take the longest, so they need to be booked first. A short WhatsApp message with the destination and rough weight is enough to reserve a pickup slot.

Who You Will Talk To

When you contact Pals Courier and Cargo, you speak to our own office team, not a call centre. Our manager, Akur Chaulagain, looks after bookings, pickups and customer questions on every route. Pals Courier and Cargo Pvt. Ltd. is registered with the Office of the Company Registrar, Government of Nepal (Reg. No. 334797/80/081, PAN 621122668). Read more about us on our About Us page.

Our team speaks Nepali, English and Hindi, so you can contact us in whichever language is easiest for you. Many of our customers are first-time senders, and we are happy to explain every step, from packing to customs, as many times as you need.

What You Can Contact Us About

Our office team can help with anything related to sending from Nepal: prices and delivery times for any country, which items are allowed, packing advice for fragile or heavy items, booking a pickup, document shipping, tracking, customs questions, festival deadlines, and feedback about a past shipment. If your question is about a parcel already sent, include the tracking number so we can answer straight away. If it is about a new parcel, include the destination, weight and a photo or list of the items.

Only Contact Us Through Official Channels

Our only official contact details are the ones on this page: +977-9857083966, akur@palscourier.com, our office in Khasibazar, palscourier.com, nepaltoukcourier.com, nepaltojapancourier.com and facebook.com/palscourier. If someone contacts you from a different number claiming to be Pals Courier and asks for extra payment for a parcel, please call us on +977-9857083966 to check before you pay anything.

Feedback and Complaints

If something has gone wrong, we want to know. Contact us with your tracking number and a short description, and we will reply within one working day with what we are doing about it. If you are happy with our service, a short review on our Google Business Profile or Facebook page helps other families find a courier they can trust.

Tips Before You Contact Us

• Check the item rules first. Our blog explains what you can and cannot send to each country.
• Have the receiver's details ready: full name, address, postcode and phone number. For South Korea, a copy of the receiver's passport is required.
• Keep the tracking number in your WhatsApp chat with us, so it is easy to find later.
• Book early before festivals. Dashain and Tihar are the busiest weeks of the year. See how to send gifts abroad from Nepal for the last booking dates.

Contact Us: FAQs